🔥 Terms of Service

Effective Date: January 1, 2025
Last Updated: January 18, 2026

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1. Agreement to Terms

By creating an account, accessing, or using FireCompliance.ca (the “Platform” or “Service”), you acknowledge that you have read, understood, and agree to be bound by:

• These Terms of Service
• Our Privacy Policy
• Our Liability Disclaimer

If you do not agree to these Terms, you may not use our Service.

If you are using the Service on behalf of an organization (such as a municipality, company, or property management firm), you represent and warrant that you have the authority to bind that organization to these Terms.

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2. About Our Service

FireCompliance.ca provides a fire safety compliance management platform designed to help British Columbia municipalities and property owners comply with the BC Fire Safety Act (SBC 2024). Our services include:

• Property registration and management for commercial and multi-family residential buildings
• Fire safety self-assessment submission and tracking tools
• Inspection scheduling, tracking, and record-keeping
• Document management and secure storage
• Automated reminder services via phone, SMS, and email
• Reporting and analytics tools for municipal fire departments
• Risk-based compliance monitoring per Section 20 of the BC Fire Safety Act
• AI-powered customer service and support

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3. User Accounts

3.1 Account Creation

To use certain features of the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account at [email protected].

3.3 Account Types

The Service provides different account types with varying permissions:

• Superuser: Platform administrators with full system access
• Fire Department Administrator: Municipal fire department administrators with full access to their jurisdiction data
• Regional Fire Administrator: Administrators with access to multiple jurisdictions
• Fire Inspector: Municipal inspectors with access to assigned jurisdiction properties
• Building Owner: Property owners with access to their registered properties
• OFC Reporter: Office of the Fire Commissioner reporting access

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4. User Responsibilities

4.1 Accurate Information

You agree to provide truthful, accurate, and complete information when using the Service, including but not limited to property registrations, self-assessments, and contact information.

4.2 Compliance with Laws

You agree to comply with all applicable federal, provincial, and municipal laws and regulations, including the BC Fire Safety Act and BC Fire Code.

4.3 Proper Use

You agree to use the Service only for its intended purposes and in accordance with these Terms.

4.4 Account Responsibility

You are responsible for all activities conducted through your account and for ensuring that anyone who uses your account complies with these Terms.

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5. Prohibited Uses

You agree NOT to:

• Submit false, misleading, or fraudulent information
• Impersonate any person or entity
• Access accounts or data belonging to others without authorization
• Interfere with or disrupt the Service or servers
• Attempt to gain unauthorized access to any part of the Service
• Use the Service for any unlawful purpose
• Transmit viruses, malware, or other harmful code
• Scrape, harvest, or collect data from the Service without permission
• Use the Service to send unsolicited communications
• Reverse engineer or attempt to extract source code from the Service
• Use automated systems (bots, scrapers) to access the Service without authorization
• Circumvent any access controls or security measures

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6. Self-Assessment Submissions

6.1 Accuracy Responsibility

Property owners who submit fire safety self-assessments are solely responsible for the accuracy of all information provided. Self-assessments reflect the property owner’s own evaluation of their fire safety systems and conditions.

6.2 No Substitute for Inspection

Self-assessments submitted through the Service do NOT replace professional fire safety inspections by qualified inspectors. They are compliance management tools only.

6.3 Verification

Municipal fire departments may independently verify any information submitted through the Service and may conduct physical inspections regardless of self-assessment submissions.

6.4 Consequences of False Information

Providing false or misleading information through self-assessments may result in:

• Account suspension or termination
• Regulatory penalties from fire authorities
• Civil liability for damages
• Criminal charges for fraud or misrepresentation

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7. Intellectual Property

7.1 Our Content

The Service, including its design, features, functionality, text, graphics, logos, and software, is owned by Digital Automations AI and protected by copyright, trademark, and other intellectual property laws. The FireCompliance name, logo, and all related marks are trademarks of Digital Automations AI.

7.2 Your Content

You retain ownership of any content you submit to the Service. By submitting content, you grant Digital Automations AI a non-exclusive, worldwide, royalty-free license to use, store, process, and display that content as necessary to provide the Service.

7.3 Feedback

Any feedback, suggestions, or ideas you provide about the Service may be used by us without any obligation to you.

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8. Privacy and Data

Your use of the Service is governed by our Privacy Policy, which describes how we collect, use, and protect your information. By using the Service, you consent to our data practices as described in the Privacy Policy.

We comply with:

• Personal Information Protection and Electronic Documents Act (PIPEDA)
• British Columbia’s Personal Information Protection Act (PIPA)
• Freedom of Information and Protection of Privacy Act (FOIPPA) where applicable

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9. Third-Party Services

The Service may integrate with or link to third-party services, including:

• Calendar and scheduling services (Cal.com)
• Communication services (phone, SMS, email)
• Payment processors
• Cloud hosting providers
• AI and automation services

Your use of third-party services is subject to their respective terms and privacy policies. Digital Automations AI is not responsible for the practices of third parties.

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10. Service Availability

10.1 No Guarantee

We strive to maintain reliable service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

10.2 Modifications

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice.

10.3 Support

We provide customer support through multiple channels including AI-powered chat, phone, email, and our contact form. Support availability and response times may vary.

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11. Fees and Payment

11.1 Municipal Clients

Municipalities using the Service are subject to fees as outlined in their Service Agreement with Digital Automations AI. Fees may include base subscription fees, per-property fees, and add-on service fees.

11.2 Building Owners

Building owners may access certain features at no cost through their municipality’s subscription. Premium features may require additional payment.

11.3 Payment Terms

All fees are due as specified in the applicable agreement or invoice. Late payments may result in service suspension or termination.

11.4 Refunds

Refund policies are specified in individual Service Agreements. Generally, subscription fees are non-refundable except where required by law.

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12. Limitation of Liability

For complete liability terms, please review our Liability Disclaimer.

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13. Indemnification

You agree to indemnify, defend, and hold harmless Digital Automations AI, FireCompliance.ca, and their officers, directors, employees, contractors, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Any content you submit to the Service
• Your infringement of any third-party rights
• Any false, inaccurate, or misleading information you provide

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14. Termination

14.1 By You

You may terminate your account at any time by contacting us at [email protected]. Termination does not relieve you of any obligations incurred prior to termination.

14.2 By Us

We may suspend or terminate your account at any time for:

• Violation of these Terms
• Non-payment of fees
• Fraudulent or illegal activity
• Extended inactivity
• Any other reason at our reasonable discretion

14.3 Effect of Termination

Upon termination:

• Your right to use the Service ceases immediately
• We may delete your account and associated data (subject to legal retention requirements)
• Provisions that by their nature should survive termination will remain in effect

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15. Dispute Resolution

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of British Columbia, Canada, without regard to conflict of law principles.

15.2 Informal Resolution

Before initiating formal proceedings, you agree to first contact us at [email protected] to attempt to resolve the dispute informally.

15.3 Arbitration

Any dispute arising from these Terms or your use of the Service that cannot be resolved informally shall be resolved through binding arbitration in British Columbia, in accordance with the Arbitration Act (British Columbia).

15.4 Class Action Waiver

You agree that any dispute resolution will be conducted on an individual basis and not as a class action, collective action, or representative proceeding.

15.5 Jurisdiction

For any disputes not subject to arbitration, you consent to the exclusive jurisdiction of the courts of British Columbia, Canada.

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16. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by:

• Posting the updated Terms on the Service
• Updating the “Last Updated” date
• Sending an email notification for significant changes

Your continued use of the Service after changes constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Service.

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17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy and Liability Disclaimer, constitute the entire agreement between you and Digital Automations AI regarding your use of FireCompliance.ca.

17.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

17.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

17.4 Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign our rights and obligations without restriction.

17.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, acts of government, or internet outages.

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18. Contact Information

Questions about these Terms should be directed to:

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By using FireCompliance.ca, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.