🔥 Privacy Policy
Effective Date: January 1, 2025
Last Updated: January 18, 2026
FireCompliance.ca is a service operated by Digital Automations AI (“Company,” “we,” “us,” or “our”). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our fire safety compliance management platform.
We are committed to protecting your privacy and complying with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), British Columbia’s Personal Information Protection Act (PIPA), and the Freedom of Information and Protection of Privacy Act (FOIPPA) where applicable to our municipal clients.
1. About Us
Service Name: FireCompliance.ca
Operated By: Digital Automations AI
Location: British Columbia, Canada
Contact Email: [email protected]
Contact Phone: 604-259-2050
Website: https://firecompliance.ca
2. Information We Collect
2.1 Information You Provide Directly
We collect information you voluntarily provide when using our Service:
| Category | Types of Information | Purpose |
|---|---|---|
| Account Information | Name, email address, phone number, company/organization name, password | Create and manage your account |
| Property Information | Property address, building type, occupancy classification, number of units, construction details | Property registration and compliance tracking |
| Self-Assessment Data | Fire safety system information, inspection responses, compliance declarations | Compliance monitoring and reporting |
| Documents | Fire safety plans, inspection reports, certificates, permits | Document management and record-keeping |
| Communication Data | Messages, support requests, feedback | Customer service and support |
2.2 Information Collected Automatically
When you use our Service, we automatically collect:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, features used, time spent, click patterns
- Log Data: Access times, error logs, referring URLs
- Location Data: General geographic location based on IP address
2.3 Information from Third Parties
We may receive information from:
- Municipal Partners: Property data, inspection records, compliance history
- Service Providers: Analytics data, communication delivery status
- Public Records: Property assessment data, business registrations
2.4 Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep you logged in to your account
- Remember your preferences and settings
- Analyze how our Service is used
- Improve Service performance and security
You can control cookies through your browser settings. Disabling cookies may affect Service functionality.
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Service Delivery
- Provide and maintain the FireCompliance.ca platform
- Process property registrations and self-assessments
- Generate compliance reports and analytics
- Send automated reminders (phone, SMS, email)
- Facilitate communication with municipal fire departments
3.2 Communication
- Respond to your inquiries and support requests
- Send service-related notifications and updates
- Provide compliance deadline reminders
- Notify you of changes to our Service or policies
3.3 Improvement and Development
- Analyze usage patterns to improve the Service
- Develop new features and functionality
- Conduct research and analytics
- Troubleshoot technical issues
3.4 Legal and Safety
- Comply with legal obligations
- Respond to lawful requests from authorities
- Protect our rights, property, and safety
- Prevent fraud and abuse
4. How We Share Your Information
4.1 With Municipal Partners
If you are a property owner within a municipality that uses FireCompliance.ca, we share your property and compliance information with that municipality’s fire department for fire safety compliance purposes. This is a core function of the Service.
4.2 With Service Providers
We share information with trusted third-party service providers who assist us in operating the Service:
| Provider Type | Purpose | Data Shared |
|---|---|---|
| Cloud Hosting | Data storage and processing | All Service data |
| Communication Services | Phone calls, SMS, email delivery | Contact information, message content |
| Analytics | Service improvement | Usage data (anonymized where possible) |
| Payment Processing | Transaction processing | Billing information |
All service providers are contractually obligated to protect your information and use it only for the purposes we specify.
4.3 For Legal Reasons
We may disclose your information if required to:
- Comply with a legal obligation, court order, or government request
- Enforce our Terms of Service or other agreements
- Protect the rights, property, or safety of Digital Automations AI, our users, or the public
- Detect, prevent, or address fraud, security, or technical issues
4.4 Business Transfers
If Digital Automations AI is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
4.5 With Your Consent
We may share your information for other purposes with your explicit consent.
We do NOT sell your personal information to third parties for marketing purposes.
5. Data Retention
We retain your personal information for as long as necessary to:
- Provide the Service and maintain your account
- Comply with legal, regulatory, and contractual obligations
- Resolve disputes and enforce agreements
- Meet record-keeping requirements under the BC Fire Safety Act
Retention Periods:
| Data Type | Retention Period |
|---|---|
| Account Information | Duration of account + 7 years |
| Property Records | 10 years after property is removed |
| Self-Assessment Data | 10 years (regulatory requirement) |
| Communication Logs | 3 years |
| Usage Analytics | 2 years (anonymized thereafter) |
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: Data is encrypted in transit (TLS/SSL) and at rest
- Access Controls: Role-based access limits who can view your data
- Authentication: Secure password requirements and session management
- Monitoring: Security monitoring and intrusion detection
- Backups: Regular encrypted backups with secure storage
- Auditing: Activity logging and periodic security reviews
While we take reasonable precautions, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
7. Your Privacy Rights
Under Canadian privacy law, you have the following rights:
7.1 Right to Access
You can request a copy of the personal information we hold about you.
7.2 Right to Correction
You can request correction of inaccurate or incomplete information.
7.3 Right to Deletion
You can request deletion of your personal information, subject to legal retention requirements.
7.4 Right to Withdraw Consent
You can withdraw consent for optional data processing at any time.
7.5 Right to Complain
You can file a complaint with the Office of the Information and Privacy Commissioner of British Columbia.
To exercise your rights, contact us at: [email protected]
We will respond to your request within 30 days.
8. Children’s Privacy
FireCompliance.ca is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.
9. International Data Transfers
Your information is primarily stored and processed in Canada. Some of our service providers may process data in other jurisdictions. When data is transferred outside Canada, we ensure appropriate safeguards are in place to protect your information.
10. Third-Party Links
Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
11. Voice and Communication Services
Our automated communication services include:
- Phone Calls: Automated reminder calls may be recorded for quality assurance
- SMS Messages: Text message reminders and notifications
- Email: Service notifications and compliance reminders
You can opt out of non-essential communications by contacting us or updating your account preferences. Note that opting out of compliance reminders does not affect your regulatory obligations.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy on our website
- Updating the “Last Updated” date
- Sending you an email notification (for significant changes)
Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
FireCompliance.ca
A service of Digital Automations AI
Privacy Officer
Email: [email protected]
Phone: 604-259-2050
Website: https://firecompliance.ca
By using FireCompliance.ca, you acknowledge that you have read and understood this Privacy Policy.